Slumbr offers $5 flat fee ground shipping on all domestic orders placed on our website, regardless of order size. So order away!
We make every effort to get your order to you as quickly as possible. In most cases, your items should reach you within 2-3 business days on the East Coast (US) and 4-5 business days on the West Coast (US). If you'd like to receive your order even sooner, we offer expedited shipping for an additional fee (coming soon). We ship orders Monday-Friday via FedEx.
We love our international friends, but at this time, we only ship to customers in the contiguous 48 states of the United States. We are unable to ship to Hawaii, Alaska, U.S. territories and possessions or outside of the U.S.
Returns and Exchanges
We think our products are pretty amazing. But we get it -- sometimes things just don't work for all of us. For every pillow that you purchase, you get one exchange during your 30 Moon Trial.If you're still not satisfied with the pillow purchase, return your order to us for a refund of the purchase price in the original payment form (minus a $15 return fee) for items purchased within 30 days. The $15 return fee covers shipping and handling costs for up to 2 pillows. For every additional returned pillow, we charge $15/pillow. Click here for more information on why we charge a return fee.
If, unfortunately, you receive a defective product, we'll waive the return fee. We offer a one-year warranty on defective product.
IF YOU NEED TO RETURN A PRODUCT, please contact us at [email protected], and we will process your return promptly.
We have a wealth of resources to help you find a pillow you'll love -- the Quiz, Compare Chart, Pillow Guide, videos and product pages -- but we know there are some folks that have been searching a long time for a great pillow. If you're reading this BEFORE you've bought and are still not sure if a pillow in our Menu is right for you, we're happy to make a personal and honest recommendation. Just email us at [email protected] (put RECOMMENDATION in the subject line) with your questions, and we'd be happy to assist you.