Slumbr offers $5 flat fee ground shipping on all domestic orders placed on our website, regardless of order size. If you would like to order 2 of the same type of pillow, we are also happy to ship you 1 pillow to try first and waive the shipping fee on the 2nd pillow as a follow up (as well as waive any return fee if the first pillow does not meet your satisfaction).COVID-19 BUSINESS UPDATE | We are still open for business and shipping online orders. Please expect that there may be delays in shipping, given the impact of the virus, increased e-commerce orders, and winter weather disruptions. All shippers (USPS, Fedex, UPS) are reporting delays in shipments. In some instances, shipments are taking as long as 3-4 weeks longer to reach customers at this time, even with expedited shipping. And we have seen instances where the shipper tracking inaccurately reports the order has not been picked up from the warehouse, while in reality the item is en route. As a small business, we deeply appreciate your support. We hope you all stay safe and healthy during this challenging time! We have expedited shipping options via FedEx available at checkout, but please note the days/hours that shipments will go out (M-F mornings). FedEx Standard 2-Day shipping ships on business days (ie: no weekend). Note: we will not be able to refund any expedited shipping fees if an order is returned.
We make every effort to get your order to you as quickly as possible. In most cases, your items should reach you within 2-4 business days on the East Coast (US) and 5-7 business days on the West Coast (US). We ship orders Monday-Friday before noon ET and send shipment confirmations after your order has shipped. If you'd like to receive your order even sooner, we offer expedited shipping for an additional fee. If you're particularly concerned about when your shipment will arrive, please feel free to email [email protected] for an estimation.We are unable to ship orders to PO Box addresses. We apologize for the inconvenience.
We love our international friends, but at this time, we only ship to customers in the contiguous 48 states of the United States. We are unable to ship to Hawaii, Alaska, U.S. territories and possessions or outside of the U.S.
Returns and Exchanges
We think our products are pretty amazing. As a small business, we put a lot of care and effort into making sure our customers are satisfied. But we get it -- sometimes things just don't work for all of us. For every pillow that you purchase, you get one exchange during your 30 Moon Trial.If you're still not satisfied with the pillow purchase, return your order to us for a refund of the purchase price in the original payment form (minus a $15 return fee) for items purchased within 30 days. The $15 return fee covers return shipping and handling costs for up to 2 pillows. For every additional returned pillow, we charge $15/pillow. If you choose expedited shipping for your original purchase, we cannot refund the full expedited shipping cost amount for returns. Click here for more information on why we charge a return fee.
If, unfortunately, you receive a defective product, we'll waive the return fee. We offer a one-year warranty on defective product.
IF YOU NEED TO RETURN A PRODUCT, please contact us at [email protected], and we will process your return promptly. Once we process your return, we will email you a return shipping label.
IF YOU WOULD LIKE TO EXCHANGE A PRODUCT, please contact us at [email protected] We are happy to make a recommendation for the exchange, and we do not charge the return fee for an exchange. For exchanges, if you are satisfied with the new product and its price exceeds the original product price, we will invoice you for the additional cost difference. If the new product price is lower, we will refund the difference from the original product.
We have a wealth of resources to help you find a pillow you'll love -- the Quiz, Compare Chart, Pillow Guide, videos and product pages -- but we know there are some folks that have been searching a long time for a great pillow. If you're reading this BEFORE you've bought and are still not sure if a pillow in our Menu is right for you, we're happy to make a personal and honest recommendation. Just email us at [email protected] (put RECOMMENDATION in the subject line) with your questions, and we'd be happy to assist you.